Our Policies

1. Pet Health and Safety

Pets are accepted for grooming only under the following circumstances:

• The pet is fit and healthy.
• Grooming performed on an elderly or infirm pet will be at the owner’s risk. Grooming may expose pre-existing health or skin conditions and, in serious cases, may result in injury or death. Simply Bliss Dog Grooming cannot be held liable for these conditions or outcomes.
• The pet’s vaccinations or titre testing must be up to date, unless otherwise discussed with Simply Bliss Dog Grooming.
• In the event of an emergency, if the owner is unavailable, the owner authorises Simply Bliss Dog Grooming to contact the nearest veterinarian and authorises the veterinarian to treat the pet as necessary. Any veterinary expenses will be the owner’s responsibility.

2. Prices and Grooming Services

All prices are starting-from prices. The final service price may be adjusted according to the style of groom, the behaviour of the dog, and the condition of the coat.

Payment is required at the time of service. Payment may be made by cash, bank transfer, or card.

Our rates are based on the breed of the pet and the duration of the groom.

Nail cutting is included in the service unless the process is too stressful for the pet or too dangerous for the groomer.

De-matting or complete coat removal will incur an additional surcharge and may dramatically alter your pet’s appearance.

If your pet requires a pre-shave before the bath, an additional cost will automatically be added.

De-matting, shaving, or coat removal may expose pre-existing health or skin conditions and may result in injury, including small nicks or cuts to the skin. Simply Bliss Dog Grooming cannot be held liable for these conditions or outcomes.

3. Drop-Off and Pick-Up

Arriving 15 minutes late may result in a shortened service. If you are more than 15 minutes late and we are unable to make contact with you, the appointment will be cancelled and a no-show fee will apply.

We are a back-to-back appointment salon and do not have room to hold dogs beyond their appointment times without prior notice.

Clients are given an estimated pick-up time at drop-off and will receive a “15 Minute ETA” text when their dog is almost ready for collection.

Dogs not picked up within one hour of the text message will be placed into our “Stay and Play” program and charged an additional $40 on top of the grooming service.

All dogs must arrive and leave on a lead. Simply Bliss Dog Grooming accepts no responsibility for injuries or accidents that may occur while entering or leaving the premises.

4. Cancellations

There is no charge to change your appointment up to 24 hours before your scheduled appointment, excluding Sundays.

Please provide as much notice as possible so your appointment time can be offered to another client.

Partial payment of the appointment service will be charged if an appointment is cancelled or changed within 24 hours of the scheduled appointment.

Cancellations made on Sundays are not included in the 24-hour period and will result in a 50% cancellation fee.

5. Late Cancellations

Cancellations made within 24 hours of the scheduled appointment will result in a charge of 50% of the service price.

6. No-Shows

A “no-show” occurs when the client is unavailable at the scheduled appointment time and does not contact the salon to cancel or reschedule.

We reserve the right to charge the full grooming fee due to the loss of revenue caused by a no-show.

Please make every effort to call and cancel or reschedule when possible to avoid these charges.

7. Pregnant or In-Season Females

We accept females in season for grooming. Once grooming is completed, they will be crated or kept separate from other dogs until collected.

Owners may bring their dogs for grooming while pregnant at their own risk. Simply Bliss Dog Grooming accepts no responsibility for miscarriages or early labour.

We do not accept females that are within two weeks of their due date.

8. Satisfaction Guarantee

You have five days to notify us if you are not satisfied with the groom.

If your dog is matted, someone else brings the dog in and provides instructions, or the dog’s behaviour prevents the requested service from being completed, the satisfaction guarantee may be waived.

We reserve the right to refuse service to any pet or client for any reason.

9. Photography Permission

By leaving your dog in our care, you give Simply Bliss Dog Grooming permission to take photographs of your pet and use those photographs for social media, advertising, and promotional purposes.

10. Acceptance of Policies

By leaving your dog in our care, you acknowledge that you have read, understood, and agreed to the policies stated above.